Worker Verification Policy

This Worker Verification Policy explains how FSD Home Services reviews worker applications and what the Platform's verification status means.

Verification helps improve trust between customers and workers but does not guarantee future performance.

The purpose of verification is to:

• reduce fake registrations
• improve customer confidence
• maintain Platform quality
• verify submitted identity information
• review worker profiles before they become publicly visible

Verification is an internal approval process only.

Applicants may be asked to provide:

• Full name
• Phone number
• Profile photograph
• CNIC or other identification
• Services offered
• Experience details
• Service areas
• Work photographs
• Pricing information
• Any additional information reasonably required by the Platform

Providing false information may result in rejection or permanent removal.

Every application is manually reviewed.

During review we may:

• verify submitted information
• request additional documents
• request clearer photographs
• request profile updates
• reject incomplete applications
• reject misleading applications

Approval times may vary depending on workload.

Submitting an application does not guarantee approval.

Verification does not mean that FSD Home Services guarantees:

• workmanship
• professionalism
• future behavior
• honesty
• punctuality
• licensing
• insurance
• experience level
• customer satisfaction

Customers should always make their own decisions before hiring a worker.

Applications may be rejected for reasons including:

• incomplete information
• fake identity
• false experience claims
• poor quality photographs
• duplicate accounts
• abusive behaviour
• misleading information
• suspicious activity
• inability to verify submitted information

FSD Home Services is not required to publicly explain every rejection decision.

Approval is not permanent.

Workers may be reviewed again at any time.

The Platform may request updated:

• profile photographs
• work photographs
• identity information
• experience details

Failure to cooperate may result in profile suspension.

A verified profile may be suspended if the worker:

• repeatedly receives serious complaints
• submits false information
• refuses to pay Platform commission
• abuses customers
• violates the Terms of Service
• commits fraud
• engages in illegal activity
• damages the reputation of the Platform

Suspended profiles may become temporarily or permanently unavailable.

Customer complaints may be considered during future reviews.

Multiple serious complaints may affect:

• profile visibility
• verification status
• future customer leads
• continued Platform access

Rejected or suspended workers may be allowed to submit a new application after correcting the issues identified by the Platform.

Approval of future applications is entirely at the discretion of FSD Home Services.

FSD Home Services reserves the right to:

• approve or reject any application
• request additional verification
• suspend profiles
• permanently remove profiles
• modify verification requirements at any time

These decisions are made to protect the Platform, workers, and customers.

For questions regarding worker verification, please contact:

FSD Home Services

WhatsApp / Phone: 03099018308

Email: fsdhomeservices.pk@gmail.com